This page is an archived version of our Privacy Policy, effective until July 1, 2023. Following this date, our Privacy Policy applies.
Effective Date: January 1, 2023
Course Hero Companies take privacy seriously. This privacy policy describes the personal data we collect, the purposes for which it is used, and your choices regarding its use.
This privacy policy consists of two parts:
For purposes of Part One:
This policy does not cover the practices of companies we don’t own or control or people we don’t manage.
If you have a disability, you may access this policy in an alternative format by contacting us at [email protected].
To learn about the personal data collected by a Course Hero Company and the category of third parties with whom your personal data is shared, please read Part Two.
We will not collect additional categories of personal data or use the personal data we collected for materially different, unrelated or incompatible purposes without providing you notice.
Information That is Not Personal Data
We may create aggregated, de-identified or anonymized data from the personal data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it amongst Course Hero Companies and with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you.
Course Hero Companies and our third-party providers use cookies and other tracking technologies ("Cookies") on the Services to collect information. Detailed information about the Cookies used (including the purpose for using them), interest-based advertising, how to manage Cookies, and do-not-track signals, can be found in each Course Hero Company’s respective Cookie Policy, which is linked in the respective company’s privacy statement in Part Two.
Course Hero Companies share your personal data amongst each other:
Each Course Hero Company is considered a controller of personal data for the purposes described above.
For a description of other purposes for which a Course Hero Company collects or processes your personal data, other than for the purposes described above, please read Part Two.
Your personal data is shared amongst Course Hero Companies, as follows:
For how each Course Hero Company shares your personal data with third parties other than amongst Course Hero Companies, please read Part Two.
If you sign up to receive marketing communications from a Course Hero Company, that Course Hero Company will collect your email address as well as other information on a voluntary basis to help tailor communications to you. You can unsubscribe at any time by clicking the "unsubscribe" link included at the bottom of each email. Alternatively, you can opt-out of receiving marketing communications either through your account settings or by contacting us (see Contact Us section below). Please note that you will continue to receive transactional or account-related communications.
We seek to protect your personal data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of personal data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.
Examples of data security measures include scanning our Services on a regular basis for security holes and known vulnerabilities in order to make your visit to or use of our Services as safe as possible; maintaining your personal data behind secured networks that are only accessible by a limited number of persons with special access rights to such systems and who are under obligation to keep the information confidential; and implementing a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal data.
For Services requiring an account, the relevant Course Hero Company will retain your personal data for as long as you have an open account or as otherwise necessary to provide you with Services. In some cases we retain personal data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information indefinitely in a de-identified, anonymous or aggregated form where that information would not identify you personally, as described in the policy and permitted under applicable privacy laws.
We are constantly improving our Services, so we may need to change this policy from time to time, but we will alert you to any material changes by placing a notice on the product specific website to which the changes apply, by sending you an email and/or by some other reasonable means.
If you reside in Canada, the following additional terms apply. If there are any conflicts between this section and any other provision of this policy, the provision that is more protective of personal data will apply.
Transfers of Personal Data Outside Canada
We may share your personal data amongst Course Hero Companies, with third party service-providers and other third parties that require such information to assist us in providing Services to you. In the course of providing these Services, your personal data may be accessed, collected, stored and processed in the U.S. or other foreign jurisdictions by a Course Hero Company or its third party service providers. Course Hero Companies and third-party service providers may disclose your personal data in response to a search warrant or other legally valid inquiry or order or as otherwise required or permitted by Canadian, US, or other law (which may include disclosure to US and foreign courts, law enforcement or governmental authorities). In the case of a transfer of personal data to Course Hero Companies or third-party service providers that process or store personal data on behalf of a Course Hero Company, the Course Hero Company and/or third party recipient will have agreed to safeguard personal data and use the information only for the purpose(s) for which it has been provided.
Canadian Resident Rights
Subject to applicable law, you have the right to access, update and correct inaccuracies in your personal data in our custody or control. You can request this by email or by writing to us at the contact information set out in the Contact Us section below. We may request certain personal data for the purpose of verifying the identity of the individual seeking access to his or her personal data records.
This section provides information in accordance with the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act, for California residents about how Course Hero Companies handle certain personal data collected over the past 12 months. If you are a California resident, you have the rights set forth in this section. For how to exercise these rights, see the Exercising Your CCPA Rights section. If there are any conflicts between this section and any other provision of this policy, the portion that is more protective of your personal data will apply.
California Resident Rights under the CCPA
Right to Correct. You have the right to correct inaccuracies in your personal data, depending on the type of personal data and our purposes for processing it.
Deletion. You have the right to request that we delete the personal data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your personal data to provide you with the Services or complete a transaction or other action you have requested. Please see the Data Retention section on our purposes for retaining limited personal data.
Right to Opt-Out of Certain Activities. In some circumstances, you have the right to opt out of the sale of your personal data or the sharing of your personal data specifically for cross-contextual behavioral advertising purposes. Please note, however, that we do not sell your personal data or share your personal data for cross-contextual behavior advertising, and have not done so over the last 12 months.
Exercising Your CCPA Rights. To exercise the rights described above, you or your Authorized Agent (defined below) must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected personal data, and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each request that meets both criteria will be considered a "Valid Request." We may deny requests that do not meet these criteria as permitted by applicable data privacy laws. You may appeal any denial by contacting the Course Hero Company relevant to your request; you can find the contact details for the relevant company in Part Two below. We will only use personal data provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request. Please see the Contact Us section for where to submit a Valid Request.
Authorized Agent. You may authorize an agent (an "Authorized Agent") to exercise your rights on your behalf. To do this, you must provide your Authorized Agent with written permission to exercise your rights on your behalf, and we may request a copy of this written permission from your Authorized Agent when they make a request on your behalf.
Non-Discrimination. We will not discriminate against you for exercising your rights under the CCPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights. However, we may offer different tiers of our Services as allowed by applicable data privacy laws (including the CCPA) with varying prices, rates or levels of quality of the goods or services you receive related to the value of personal data that we receive from you.
Categories of Third Parties We Have Shared Your Personal Data With
For the categories of third parties with whom a Course Hero Company shares the personal data it collects and has collected about you over the past 12 months, please read the product specific section in Part Two.
Your Rights under California’s Shine-the-Light Law
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of personal data to third parties for such third parties’ direct marketing purposes. To submit such a request, please see the Contact Us section and specify "California Shine the Light Request" in the subject line.
This section provides information in accordance with the Virginia Consumer Data Privacy Act (the “VCDPA”) for Virginia residents about how Course Hero Companies handle certain personal data that we have collected about you. If you are a Virginia resident, you have the rights set forth in this section. For how to exercise these rights, see the Exercising Your VCDPA Rights section. If there are any conflicts between this section and any other provision of this policy, the portion that is more protective of your personal data will apply.
Virginia Resident Rights under the VCDPA
Exercising Your VCDPA Rights. To exercise the rights described above, you or your Authorized Agent (defined below) must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected personal data, and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it. Each request that meets both criteria will be considered a “Valid Request.” We may deny requests that do not meet these criteria. You may appeal any denial by contacting the Course Hero company relevant to your request; you can find the contact details for the relevant company in Part Two below. We will only use personal data provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request. We will not charge you a fee for making a Valid Request unless your Valid Request(s) is excessive, repetitive or manifestly unfounded. If we determine that your Valid Request warrants a fee, we will notify you of the fee and explain that decision before completing your request. Please see the Contact Us section for where to submit a Valid Request.
Non-Discrimination. We will not discriminate against you for exercising your rights under the VCDPA. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise your rights. However, we may offer different tiers of our Services as allowed by applicable data privacy laws (including the VCDPA) with varying prices, rates or levels of quality of the goods or services you receive related to the value of personal data that we receive from you.
Nevada Resident Rights
If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal data to third parties who intend to license or sell that personal data. Please note that we do not currently sell your personal data as sales are defined in Nevada Revised Statutes Chapter 603A.
If you reside in the European Union, Lichtenstein, Norway or Iceland (collectively, the European Economic Area or "EEA") or the United Kingdom, the following terms apply. If there are any conflicts between this section and any other provision of this policy, the provision that is more protective of personal data will apply.
Legal Basis for Use of Your Personal Data
The personal data processed by Course Hero Companies, as described in Parts One and Two, are processed under the following legal basis:
When we process personal data due to contractual necessity, failure to provide such personal data will result in your inability to use some or all portions of the Services that require such information.
| Purposes for Processing | Legitimate Interest Relied On |
|---|---|
| Providing support and assistance for the Services. | In our interest to operate and manage our business, including providing customer support. |
| Learning how you use and interact with one or more of our Services for the purposes of improving the Services, including testing, research, internal analytics and product development. | In our interest to understand how our customers use our Services and to improve and develop our products and Services. |
| To measure our progress towards corporate goals and key performance indicators, including gathering commercial data related to our subscription Services. | In our interest to understand how our customers use our Services and to improve and develop our products and Services. |
| Personalizing the Services, website content and communications based on users’ preferences. | In our interest to improve our products and Services for our users, including to personalize the Services for users. |
| Marketing and selling the Services, including co-market, co-promote and cross sell. | In our interest to market, advertise and promote our products and Services to users. |
| Showing you advertisements, including interest-based or online behavioral advertising. | In our interest to market, advertise and promote our products and Services to users. |
| Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Course Hero Companies or the Services. | In our interest to operate and manage our business, including to handle your requests and inquiries. |
| Sending emails and other communications to you as our customer according to your preferences or that display content that we think will interest you. | In our interest to improve our products and Services for our users, including to personalize the Service for users. |
| Preventing, detecting and investigating security incidents and potentially illegal or prohibited activities (such as fraud). | In our interest, and the interests of our users, to ensure the safety and security of our Services. |
| Protecting the rights, property or safety of you, Course Hero, or another party. | In our interest to protect our rights and property, and the safety of our staff. It is also in our interest, and the interest of our users, to protect the rights, property and safety of our users. |
| Enforcing any agreements with you, including our Terms of Use or Terms of Service. | In our interest to ensure that our Services are used in accordance with our terms. |
| Completion of corporate transactions. | In our interest to operate and manage our business in the event of a proposed or actual business sale. |
Consent: In some cases, a Course Hero Company processes personal data based on the consent you expressly grant to it at the time it collects such data (which you may withdraw at any time after giving it, as described in this policy). For example, we process your personal data to send you marketing communications where you have consented to such use. We may also obtain your personal data through the use of advertising or tracking cookies based on your prior consent and use your personal data for showing you advertisements, including interest-based or online behavioral advertising. We may furthermore share your personal data amongst Course Hero Companies for marketing purposes, with your consent. When we process personal data based on your consent, it will be expressly indicated to you at the point and time of collection. You have the right to withdraw your consent at any time. We refer to the EEA and UK Resident Rights section below for further information.
Legal obligation: Each Course Hero Company processes your personal data where necessary to fulfill its legal obligations under applicable law, regulation, court order or other legal processing (e.g. subpoenas or warrants). This includes for the purposes of:
Other Processing Grounds: From time to time, a Course Hero Company may also need to process personal data if it is necessary to protect the vital interests of you or others, or if it is necessary for a task carried out in the public interest.
EEA and UK Resident Rights
Access: You can request access to the personal data we hold about you.
Rectification: If you believe that any personal data we hold about you is incorrect or incomplete, you can request that we correct or supplement such data. You may correct some of this information directly by logging on to your account.
Erasure: You can request that we erase some or all of your personal data from our systems. Under the GDPR and the UK GDPR, this right is subject to certain exceptions. Please see the Data Retention section on the purposes for which we retain limited personal data.
Withdrawal of Consent: If we are processing your personal data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your personal data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
Portability: You can ask for your personal data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
Objection: You can contact us to let us know that you object to the further use or disclosure of your personal data for certain purposes, such as for direct marketing purposes.
Restriction of Processing: You can ask us to restrict further processing of your personal data.
Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include personal data, if necessary to verify your identity and the nature of your request.
If you wish to exercise any of your rights, please see the Contact Us section of this policy.
Cross Border Transfers of Personal Data
Course Hero Companies are located in the United States, Israel, India, The Netherlands, and Canada and may continue to grow in other countries. We also have service providers both in the United States and throughout the world. As such, Course Hero Companies and our service providers may transfer your personal data to, or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. When we transfer information about individuals based in the EEA or UK outside of those countries, we will take appropriate measures to safeguard the transfer as required by applicable law, including by using the European Commission-approved standard contractual data protection clauses or following an adequacy decision by the EU Commission. If you do not want your personal data transferred outside of the EEA or UK, please do not submit any personal data to us or use our Services. You may always contact us to request a copy of the transfer measures that we have taken to safeguard the transfer of your personal data.
Complaints
You have the right to lodge a complaint about our practices with respect to your personal data before a supervisory data protection authority.
If you subscribed to more than one Service at checkout and would like to exercise any of the rights under applicable privacy law, you can submit your request to Course Hero, Inc. and indicate so on the request; Course Hero, Inc. will process it accordingly. Otherwise, please contact the Course Hero company relevant to your request; you can find the contact details for the relevant company in Part Two below.
Course Hero, Inc.
Attn: Monique Ho, General Counsel
2000 Seaport Blvd, Floor 3
Redwood City, CA 94063 USA
866-634-9397
[email protected]
GDPR/CCPA/VCDPA Request Form
EEA and UK residents may contact our EU and UK based representative regarding all requests related to data protection and privacy:
DP-Dock GmbH
Ballindamm 39
20095 Hamburg, Germany
www.dp-dock.com
DP Data Protection Services UK Ltd.,
16 Great Queen Street, Covent Garden
London, WC2B 5AH, United Kingdom
www.dp-dock.com
This Part Two describes how each Course Hero Company processes your personal data to deliver its Services to you. Please click on the applicable Service for details.
Course Hero, Inc. is the data controller of your personal data for the purposes of delivering the Services (as defined in our Terms of Use). Any capitalized terms not defined herein shall have the meaning assigned to them in our Terms of Use. You can contact us at:
Course Hero, Inc.
Attn: Monique Ho, General Counsel
2000 Seaport Blvd, Floor 3
Redwood City, CA 94063 USA
866-634-9397
[email protected]
GDPR/CCPA/VCDPA Request Form
EEA and UK residents may contact our EU and UK based representative regarding all requests related to data protection and privacy: [email protected]
Children's Privacy
We do not knowingly collect or solicit personal data about children under 13 years of age; if you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any personal data. If we learn we have collected personal data from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided personal data to us, please contact Course Hero, Inc. to provide that information (see the Contact Us section).
If you are under the age of 16 and a resident of the EEA or the UK, or under 18 and a resident of Israel, please have your parent or guardian contact us to provide consent for processing your personal data before you attempt to register for or otherwise use the Services or send us any personal data. Please see the Contact Us section.
Personal Data Collected
When you sign up with Course Hero
When you sign up with Course Hero, we collect your username, email, user type (student or educator), and the school you attend.
If you identify as an educator, the school and email we collect is the school where you teach and your school issued email, which are verified by our third-party identification service provider. We also collect your first and last name. If you provide a personal email but want to create an educator account, or if you are unable to be verified by our third party identification service provider, we will collect a copy of your school/faculty issued ID or other document that verifies your status as an educator, such as your employment offer, letter of acceptance, or copy of a pay stub. We require that you redact personal data (except your name and your employer) from these documents before they are shared with us.
If you apply to be a tutor, in addition to username and email, we collect the following application information: your areas of expertise, first and last name, country of residence, highest level of education, professional background, mobile number, and confirmation that you are 16 and above. We also collect evidence of your educational background such as your diploma, professional certificate/license, or school transcript. Finally, to verify your identity, we collect a copy of a photo ID, such as your student ID, driver’s license, or other government ID, as well as a photo of yourself holding the photo ID submitted to us. If your ID includes the equivalent of a Social Security Number, we ask that you redact the number when submitting your ID to us. We also collect your PayPal email in order to transfer your earnings for tutoring on Course Hero.
Based on your consent, we will use your mobile number to send you notifications about high demand student questions.
Canadian residents only : If you want to claim earnings as a tutor, we collect your tax information, which consists of your full name or business entity name, type of ID (SIN for an individual or program account number for a business), government ID number, and permanent address for the purpose of reporting earnings up to a certain amount.
If you sign up as a paying subscriber, payment information, such as card number, is collected and processed directly by our third-party payment processors. Our payment processors are Google Pay, Apple Pay, PayPal, Braintree and Recurly. For information on our payment processor’s collection, use and storage of your personal data, please see the payment processor’s privacy policy. Our payment processors do not share your full payment card information with us.
Additional personal data you may choose to give to us
If you sign up as a student, you may choose to provide us with your first and last name, phone number (if you choose to enable SMS texting in your account settings), graduation date (month and year), and a profile picture.
If you sign up as a tutor, you may choose to provide us with your graduation date (month and year), a profile picture, the name of the school you attended, prior relevant experience, and other platforms you’ve tutored on (collectively, "Tutor Profile Data").
If you sign up as an educator, you may choose to provide us with your academic role and subject/department, resume (to parse out optional data on your Course Hero profile), a profile picture, a public profile link (such as a link to your faculty or LinkedIn profile), courses taught, your biography, education (school, degree, field of study, dates), teaching history, publications and awards (collectively, "Educator Profile Data").
Personal data that is publicly accessible
The following data is publicly accessible:
Contests and sweepstakes
When you participate in a Course Hero contest or sweepstake, we collect your email, mailing address (for physical prizes), and school you attend. If you are selected as the winner, we also collect a copy of your driver's license and student ID to confirm your identity and eligibility, after which the copies are deleted. For cash prizes, we require winners to complete a W-2 tax and direct deposit information used solely to make payment to you.
Scholarships
When you apply for a Course Hero scholarship, we collect your name, email address, phone number, as well as biographical, education, financial, and work history information.
On site and virtual events
From time to time, Course Hero hosts in person and/or virtual events for educators and students. When you register to attend an event, we may collect your email, school, name, title, and country of residence.
Collected through your use of Course Hero
When you use our Services, we collect the following:
Course Hero collects phone numbers in certain cases during your use of our Services for the purpose of verifying your account and preventing fraud. For example, if you are not a paying subscriber and would like to submit a question on Course Hero for the first time, we will prompt you to provide your phone number so we can send a confirmation code solely to verify your account. If you are a tutor, we will prompt you to provide your mobile number before withdrawing earnings.
We also collect phone numbers to send you messages based on your express consent at the time of collection. For example, unless you voluntarily provided your phone number to enable SMS texting in your account settings, we will give you the option to provide it after submitting a question so that we can, with your consent, send you text updates on tutor response.
From time to time, Course Hero offers programs which involve payment of earnings or other payment to you. In such cases, you may choose to participate and provide us with your PayPal email to receive payments from Course Hero.
Collected about you from third party sources
If you choose to sign up with Course Hero using a third-party log-in service, you will provide us or allow the log-in service to provide us with your personal data as specified by that third-party log-in service. For example, if you choose to sign up using Facebook, you will provide us or allow Facebook to provide us with your personal data, such as your name, email, user ID, profile picture, and education data (school, school type, school name, graduation year), if available. If you use Google, you will provide us or allow Google to provide us with your name, email, and profile picture, if available. If you use Apple, you will have the option to allow Apple to provide us with your email address.
For more information about the personal data shared with Course Hero, please see the third-party log-in services (Facebook, Google and Apple's) privacy policies.
Provided by you when you communicate with us
When you contact customer support, we collect your first and last name, the email registered with your Course Hero account, and the last 4 digits of your credit card number. You may also choose to provide us with additional information, such as name on credit card and phone number.
When your provide feedback, we collect your email and any other personal data you may provide us.
When we conduct research to improve our Services
From time to time, we conduct research to help improve our Services by sending you online surveys or questionnaires. In such cases, we may collect demographic data about you, such as gender, age, and education level, on a voluntary and anonymized basis.
In some cases, research participants may be asked to submit sensory data, such as photos, videos or recordings of a participant’s environment, which we use only for research purposes.
Our Uses
In addition to the Our Shared Purposes section in Part One, we use the personal data we collect about you for the following purposes:
For UK and EEA residents, please see Additional Terms for European Economic Area and UK Residents in Part One for our lawful basis for processing your personal data for the purposes described above.
In addition to the How We Share Your Personal Data Amongst Course Hero Companies section in Part One, we share your personal data as reasonably necessary for the purposes described below:
Below are the categories of third parties with whom we share your personal data that we collect and have collected over the past 12 months.
| Category of Personal Data | Personal Data We Collect | Categories of Third Parties With Whom We May Share this Personal Data: |
|---|---|---|
| Profile or Contact Data |
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| Identifiers |
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| Payment Data |
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| Commercial Data |
|
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| Online Identifiers |
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| Device/IP Data |
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| Web Analytics |
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| Third-Party Login Data |
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| Professional or Employment-Related Data |
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| Non-Public Education Data |
|
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| Geolocation Data |
|
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| Sensory Data |
|
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| Other Identifying Information that You Voluntarily Choose to Provide |
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Additional Data Security
In addition to the security measures identified in the Data Security section in Part One, the information security controls implemented by Course Hero are audited annually by an external third-party certified Qualified Security Assessor for compliance with Payment Card Industry Data Security Standard (PCI DSS) security standards.
Deleting Your Account
If you would like to delete your account, you can do this directly by going to "My Account" in your Account Settings. If you choose to delete your account: 1) your account information (username and any other information you provided on your account) will be deleted from the Course Hero platform, but your Submissions will remain in accordance with our Terms of Use; 2) we will not be able to provide you with Services, and you will no longer receive emails from us; and 3) you will not be able to use the email associated with your account with Course Hero again.
If the CCPA, VCDPA, GDPR or other privacy law grants you the right to have your personal data deleted entirely from Course Hero and you want to exercise that right, please read Part One for how to submit your request.
Cookie Policy
To view our Cookie Policy, click here.
LitCharts, LLC, operator of both the LitCharts and CliffsNotes Services, is the data controller of your personal data for the purposes of delivering the Services (as defined in the LitCharts Terms of Service and CliffsNotes Terms of Service). You can contact us at:
LitCharts, LLC
Attn: Monique Ho, General Counsel
P.O. Box 1162
Madison, NJ 07940 USA
Contact Page for general privacy-related issues
GDPR/CCPA/VCDPA Request Form
EEA and UK residents may contact our EU and UK based representative regarding all requests related to data protection and privacy: [email protected].
Children's Privacy
If you are under the age of 16 (or under the age of 18 and a resident of Israel), please do not attempt to register for or otherwise use the LitCharts or CliffsNotes Services, or send any personal data using the Services. If we learn that personal data from a child under the age of 16 (or under 18 in Israel) has been provided, we will delete that information as quickly as possible. If you believe that a child under 16 (or under 18 in Israel) may have provided personal data on LitCharts or CliffsNotes, please notify LitCharts LLC directly (see Contact Us).
If you are under the age of 16 and a resident of the EEA or the UK, or under 18 and a resident of Israel, please have your parent or guardian contact us to provide consent for processing your personal data before you attempt to register for or otherwise use the Services or send us any personal data. Please see the Contact Us section.
Personal Data Collected
When you sign up with LitCharts or CliffsNotes
When you create an account on LitCharts or CliffsNotes, we collect your email, country of residence, and date of birth. On LitCharts only, we will also collect user type (student, teacher/educator, parent, librarian, general interest reader) and username.
If you sign up for a paid subscription on LitCharts or CliffsNotes, payment information, such as card number, is collected and processed directly by our third-party payment processors. Our payment processors are Stripe and PayPal (on the LitCharts Service) and Stripe only (on the CliffsNotes Service). For information on our payment processor’s collection, use and storage of your personal data, please see the payment processor’s privacy policy. Our payment processors do not share your full payment card information with us.
Collected through your use of our Services
When you use our Services, we collect the following information:
Collected about you from third party sources (LitCharts Service only)
If you choose to create an account with us using a third party log-in service (such as Facebook or Google), you will provide us or allow the log-in service to provide us with your personal data, such as your email, name and/or username, if available, and any other personal data specified by that third-party log-in services. For more information about the personal data shared with LitCharts, please see the third-party log-in services (Facebook or Google) privacy policies.
In some cases, we may receive personal data about you from a third party, such as your employer or academic institution, to enable your account setup to use our Services.
Provided by you when you communicate with us
When you contact customer support, we collect your first and last name, email, and any other personal data you may provide to us when you complete our customer support form.
We also collect your email and any other personal data you may provide to us when you respond to surveys or questionnaires we send for research purposes or as part of our Services, or when you provide feedback.
Our Uses
In addition to the Our Shared Purposes section in Part One, we use the personal data we collect about you for the following purposes:
For UK and EEA residents, please see Additional Terms for European Economic Area and UK Residents in Part One for our lawful basis for processing your personal data for the purposes described above.
In addition to the How We Share Your Personal Data Amongst Course Hero Companies section in Part One, we share your personal data as reasonably necessary for the purposes described below:
Below are the categories of third parties with whom we share your personal data that we collect and have collected over the past 12 months.
| Category of Personal Data | Personal Data We Collect | Categories of Third Parties With Whom We May Share this Personal Data: |
|---|---|---|
| Profile or Contact Data |
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| Payment Data |
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| Commercial Data |
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| Online Identifiers |
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| Device/IP Data |
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| Web Analytics |
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| Third-Party Login Data (LitCharts Service only) |
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| Demographic Data |
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| Geolocation Data |
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| Other Identifying Information that You Voluntarily Choose to Provide |
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Deleting Your Account
You can delete the personal data LitCharts holds about you directly within your user account, under "Account Settings"
Cookie Policy
To view the LitCharts Cookie Policy, click here.
To view the CliffsNotes Cookie Policy, click here.
Course Hero Symbolab Ltd. is the data controller of your personal data for the purposes of delivering the Services (as defined in our Terms of Use). Any capitalized terms not defined herein shall have the meaning assigned to them in our Terms of Use. You can contact us at:
Course Hero Symbolab Ltd.
Attn: Monique Ho, General Counsel
P.O. Box 39305
Tel Aviv, 6139201
Israel
[email protected]
EEA and UK residents may contact our EU and UK based representative regarding all requests related to data protection and privacy: [email protected].
Children's Privacy
We do not knowingly collect or solicit personal data about children under 13 years of age; if you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any personal data. If we learn we have collected personal data from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided personal data to us, please contact Course Hero Symbolab to provide that information (see the Contact Us section).
If you are under the age of 16 and a resident of the EEA or the United Kingdom, or under 18 and are a resident of Israel, please have your parent or guardian contact us to provide consent for processing your personal data before you attempt to register for or otherwise use the Services or send us any personal data. Please see the Contact Us section.
Personal Data Collected
When you sign up with Symbolab
When you create an account on Symbolab, we collect your first and last name and email. If you sign up to be a paying subscriber, we collect your billing email. Payment information, such as card number, is collected and processed directly by our third-party payment processors. Our payment processors are Google Pay, Apple Pay, PayPal and Stripe. For information on our payment processor’s collection, use and storage of your personal data, please see the payment processor’s privacy policy. Our payment processors do not share your full payment card information with us.
Collected through your use of our Services
When you use our Services, we collect location information (based on your IP address), to identify the applicable default language and regional subscription offering on our Services.
Collected about you from third party sources
If you choose to create an account with us using a third-party log-in service (such as Facebook, Office365 or Google), you will provide us or allow the third-party social network or log-in service to provide us with your personal data, such as your email and username, if available, and any other personal data specified by that third-party log-in service.
For more information about the personal data shared with Symbolab, please see the third-party log-in services (Facebook, Office365 or Google) privacy policies.
Provided by you when you communicate with us
When you contact us to provide feedback, you have the option to provide us with your name, email, and any other personal data.
When you contact us for customer support, we collect your email, device information (operating system and web browser type), and any other personal data you may choose to provide us.
When you respond to surveys or questionnaires we send for research purposes or as part of our Services, we collect your email and any other personal data you may choose to provide us.
Our Uses
In addition to the Our Shared Purposes section in Part One, we use the personal data we collect about you for the following purposes:
For UK and EEA residents, please see Additional Terms for European Economic Area and UK Residents in Part One for our lawful basis for processing your personal data for the purposes described above.
In addition to the How We Share Your Personal Data Amongst Course Hero Companies section in Part One, we share your personal data as reasonably necessary for the purposes described below:
Below are the categories of third parties with whom we share your personal data that we collect and have collected over the past 12 months.
| Category of Personal Data | Personal Data We Collect | Categories of Third Parties With Whom We May Share this Personal Data: |
|---|---|---|
| Profile or Contact Data |
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| Payment Data |
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| Commercial Data |
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| Online Identifiers |
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| Device/IP Data |
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| Web Analytics |
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| Third-Party Login Data |
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| Geolocation Data |
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| Other Identifying Information that You Voluntarily Choose to Provide |
|
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Deleting Your Account
You can delete the personal data Symbolab holds about you directly within your user account, under "Account Management".
Cookie Policy
To view our Cookie Policy, click here.
QuillBot (Course Hero), LLC is the data controller of your personal data for the purposes of delivering the Services (as defined in our Terms of Use). You can contact us at:
QuillBot
QuillBot (Course Hero), LLC
Attn: Monique Ho, General Counsel
303 East Wacker, Suite 2101
Chicago, Illinois 60601 USA
[email protected]
EEA and UK residents may contact our EU and UK based representative regarding all requests related to data protection and privacy: [email protected].
Children's Privacy
We do not knowingly collect or solicit personal data about children under 13 years of age; if you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any personal data. If we learn we have collected personal data from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided personal data to us, please contact QuillBot (Course Hero), LLC to provide that information (see the Contact Us section).
If you are under the age of 16 and a resident of the EEA or the United Kingdom, or under 18 and are a resident of Israel, please have your parent or guardian contact us to provide consent for processing your personal data before you attempt to register for or otherwise use the Services or send us any personal data. Please see the Contact Us section.
Personal Data Collected
When you sign up with QuillBot
When you register for an account to use our Services, we ask you for your name and email. If you sign up for our premium Services, payment information, such as card number, is collected and processed directly by our third-party payment processors. Our payment processors are Amazon Pay, Stripe, PayPal, Chargebee, and Apple Pay. For information on our payment processor’s collection, use and storage of your personal data, please see the payment processor’s privacy policy. Our payment processors do not share your full payment card information with us.
Collected through your use of QuillBot
When you use our Services, we collect the following information:
When you use our Services, we may also collect personal data you provide or otherwise make available to us via our Services. For example, when you use the plagiarism checker, we store a copy of your document, which includes any information contained within. When you use our Paraphraser tool, we will collect any information you paraphrase, including personal data you enter into Paraphraser. When you upload documents to our Services, we will store both a copy of the original document (or the text of the original document) as well as the paraphrased version and any information contained within. When you use our Co-Writer service, we will collect any information, including personal data, you enter into your project(s) within Co-Writer.
If you use the voice recognition feature on Co-Writer for audio to text conversion, the audio to text conversion occurs in real time and audio is not stored by us; however, the text converted from audio input that is added by you to your project(s) within Co-Writer is stored by us.
When you use the QuillBot for Chrome extension, the contents in the email you prepare (excluding reply or forward content), chat messages you write (excluding history or chats received), documents you create, search queries, and text you input on multiline fields on websites you visit ("Your Content"), as transmitted by you in connection with your use of our extension, will be used in real time on our machine learning algorithm, after which Your Content is deleted from our Services. We only store Your Content with your consent, which you can revoke at any time within the extension icon found on the right top corner of your browser. We also collect URLs and usage information (in addition to the usage information described immediately above), such as the number of times you disable/enable the extension on a website, which we retain to help us understand how you use this Service and to help us improve it. We only collect Your Content when the QuillBot icon is displayed and enabled, indicating that Your Content will be grammar checked or paraphrased. You can choose to disable the QuillBot extension at any time on the top right corner of your browser. We do not access your contacts, text in single-line input fields (which are more likely to contain personal data), or content in fields marked "sensitive" such as credit card, password, email address or email subject fields.
We use analytics services such as Google Analytics and Amplitude to collect and process certain analytics data when you use our Services. These services may also collect information about your use of other websites, apps, and online resources. For more information about our use of these services, please see our Cookie Policy. In addition, you can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/ and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Collected about you from third party sources
If you choose to sign up with QuillBot using certain third-party log-in services (such as Facebook or Google) you will provide us or allow the log-in service to provide us with your personal data, such as your email, name and/or username, if available, and any other personal data specified by that third-party log-in service. For more information about the personal data shared with QuillBot, please see the third-party log-in service’s (Facebook or Google) privacy policies.
In some cases, we may receive personal data about you from a third party, such as your employer or academic institution, to enable your account setup to use our Services.
Provided by you when you communicate with us
When you contact us for more information about QuillBot or for customer support, we collect your name, email, and the contents of your message to us.
If you subscribe to our newsletter, we will collect your email. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
We collect your email and any other personal data you may provide to us when you respond to surveys or questionnaires we send for research purposes or as part of our Services; or when you provide feedback.
Our Uses
In addition to the Our Shared Purposes section in Part One, we use the personal data we collect about you for the following purposes:
For UK and EEA residents, please see Additional Terms for European Economic Area and UK Residents in Part One for our lawful basis for processing your personal data for the purposes described above.
In addition to the How We Share Your Personal Data Amongst Course Hero Companies section in Part One, we share your personal data as reasonably necessary for the purposes described below:
The below chart details the categories of third parties with whom we share your personal data that we collect and have collected over the past 12 months.
| Category of Personal Data | Personal Data We Collect | Categories of Third Parties With Whom We May Share this Personal Data: |
|---|---|---|
| Profile or Contact Data |
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| Payment Data |
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| Commercial Data |
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| Online Identifiers |
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| Device/IP Data |
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| Web Analytics |
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| Third-Party Login Data |
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| Geolocation Data |
|
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| Other Identifying Information that You Voluntarily Choose to Provide |
|
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Deleting Your Account
If you would like to delete the personal data QuillBot holds about you, you can request this via the Contact Us page or by emailing [email protected].
Cookie Policy
To view our Cookie Policy, click here.
Scribbr B.V. is the data controller of your personal data for the purposes of delivering the Services (as defined in our Terms of Use). You can contact us at:
Scribbr
Scribbr B.V.
Attn: Monique Ho, General Counsel
Singel 542, 1017 AZ Amsterdam
The Netherlands Registered with the Dutch Chamber of Commerce under number 67863019
[email protected]
Children's Privacy
We do not knowingly collect or solicit personal data about children under 13 years of age; if you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any personal data. If we learn we have collected personal data from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided personal data to us, please contact Scribbr B.V. to provide that information (see the Contact Us section).
If you are under the age of 16 and a resident of the EEA or United Kingdom, or under 18 and are a resident of Israel, please have your parent or guardian contact us to provide consent for processing your personal data before you attempt to register for or otherwise use the Services or send us any personal data. Please see the Contact Us section.
Personal Data Collected
When you sign up with Scribbr
When you sign up to use our Services, we collect:
You will have the option to provide us with billing name, email, and address, if different from the name and email used to create an account with us.
Collected through your use of Scribbr
When you use our Services, we collect:
We collect any identifying information in the content of the document(s) you share with us. Specifically for proofreading services, we collect any identifying information you share with us to help provide Services to you.
Payment information, such as card number, is collected and processed directly by our third-party payment processors. Our payment processors are Adyen, Chargebee, PayPal, Apple Pay, and Google Pay. For information on our payment processor’s collection, use and storage of your personal data, please see the payment processor’s privacy policy. Our payment processors do not share your full payment card information with us.
The Scribbr for Chrome extension collects certain information about the content of websites visited, such as the title, author(s) name, contributor(s) name, publication dates, and the name of the website. This information is used by us in real time to generate a citation. Depending on the website you visit when using our extension, this may include your personal information as author, including your full name. When you use the Scribbr for Chrome extension, we also collect certain non-identifying information about your usage, such as button clicks or mouse position, which we retain to help us understand how you use this Service and to help us improve it. You can choose to disable the Scribbr extension at any time on the top right corner of your browser.
Collected about you from third party sources
If you choose to sign up with Scribbr using a third-party log-in service, you will provide us or allow the log-in service to provide us with your personal data as specified by that third-party log-in service. For example, if you choose to sign up using Facebook, you will provide us or allow Facebook to provide us with your personal data, such as your name, email, and ID assigned to your account, if available. If you use Google, you will provide us or allow Google to provide us with your name, email, ID assigned to your account, and profile picture, if available.
For more information about the personal data shared with us, please see the third-party log-in services (Facebook and Google’s) privacy policies.
Provided by you when you communicate with us
When you contact us for customer support, we collect:
We collect your email and any other personal data you may provide to us when you respond to surveys or questionnaires we send for research purposes or as part of our Services, or when you provide feedback.
Our Uses
In addition to the Our Shared Purposes section in Part One, we use the personal data we collect about you for the following purposes:
For UK and EEA residents, please see Additional Terms for European Economic Area and UK Residents in Part One for our lawful basis for processing your personal data for the purposes described above.
In addition to the How We Share Your Personal Data Amongst Course Hero Companies section in Part One, we share your personal data as reasonably necessary for the purposes described below:
Below are the categories of third parties with whom we share your personal data that we collect and have collected over the past 12 months.
| Category of Personal Data | Personal Data We Collect | Categories of Third Parties With Whom We May Share this Personal Data: |
|---|---|---|
| Profile or Contact Data |
|
|
| Payment Data |
|
|
| Commercial Data |
|
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| Online Identifiers |
|
|
| Device/IP Data |
|
|
| Web Analytics |
|
|
| Third-Party Login Data |
|
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| Consumer Demographic Data |
|
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| Geolocation Data |
|
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| Other Identifying Information that You Voluntarily Choose to Provide |
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Provided below are the locations of third party recipients with whom we share your personal data with:
| Activity | Recipients | Location |
|---|---|---|
| Visiting our website | Data processors engaged by us, such as advertising companies and hosting providers. | USA, The Netherlands, Germany, Ireland, Belgium |
| Using our Services | Data processors engaged by us, such as hosting providers and providers of plagiarism software. | USA, The Netherlands, Ireland |
| Customer service or otherwise corresponding with you | Data processors engaged by us, such as hosting providers and providers of CRM software. | USA, The Netherlands, Germany, Ireland, Belgium |
| Other general purposes | Subcontractors or service providers such as auditing companies, consulting and law firms, and insurance companies; Data processors engaged by us, such as hosting providers; Relevant authorities |
USA, The Netherlands, Ireland, Germany |
Additional Data Security
In addition to the security measures identified in the Data Security section of this policy, we take the following security measures to protect your personal data:
Examples of organizational security measures taken by us are:
We have internal security policies in place in which it is further described how we ensure an appropriate level of technical and organizational security measures. We also have a data breach policy in place in which it is described how we deal with a (possible) data breach.
Supplementing Part One of this policy, we do not store your personal data any longer than is strictly necessary for the purposes for which we process your personal data. We have put in place the following Retention Policy to ensure that your personal data are deleted after a reasonable period:
| Activity | Retention period |
|---|---|
| Visiting our website | Please see our Cookie Policy |
| Using our Services |
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| Customer service or otherwise corresponding with you |
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| Job openings | 1 month or, upon your request, 3 months after you have applied |
| Other general purposes | Retention terms depend on the relevant purpose. In any case, no longer than necessary |
You can always delete your documents and results before the standardized retention terms manually via your account. Documents uploaded in the Citation Checker / Self-Plagiarism Checker can be deleted by contacting us. Please find our contact details in the Contact Us section.
Deleting Your Account
If you would like to delete your account from the Scribbr platform, you can do this directly by going to "Account" in "Settings." If you choose to delete your account: 1) your account information (first and last name, email address, phone number, user type, and any other information you provided on your account) will be deleted from the Scribbr platform, 2) all your uploaded documents and order details will be deleted automatically; this is irrevocable, and you can never use or enter this account again; 3) the Scribbr team will no longer have access to your documents. This means we cannot deal with possible complaints, as we cannot address complaints from deleted accounts.
If the CCPA, VCDPA, GDPR or other privacy law grants you the right to have your personal data deleted entirely from Scribbr and you want to exercise that right, please read Part One of this policy for how to submit your request.
Cookie Policy
To view our Cookie Policy, click here.
